We at Intap Labs Private Limited, have created this Privacy Policy in order to demonstrate our firm commitment to your privacy and the protection of your information. As part of our normal operation of services, we collect and, in some instances, disclose information about you. To know what parts of your information may be disclosed by us, we provide this notice explaining our information practices and the choices you can make about the way your information is collected and used.
If you have any questions or concerns regarding the above statement, please contact our Customer Support Desk at contact@culturealley.com or call on +91 8764221100.
GENERAL
We are committed to respecting your online privacy and recognize your need for appropriate protection and management of any personally identifiable information ("Personal Information") you share with us. Personal information means information about you that is personally identifiable including, but not limited to, your name, address, email address or other contact information.
We do not require you to provide Personal Information in order to have access to information that is publicly available on our site. However, in order to provide you with certain services given under the Site or to share information with other members, you must create an account (“Account”) and provide us with your email address and password that you will use for your Account (“Requested Details”). We may request additional Personal Information in the future.
We use Personal Information for the following purposes:
- to identify and authenticate your access to helloenglish.com as well as any other website, application and/ or domain owned, operated and controlled by us,
- to provide you with the services provided under the Site,
- to improve our services to you and to contact you.
INFORMATION WE COLLECT
The information collected by us is used for providing better facilities to our customers. Certain information, such as your name, e-mail addresses, is collected in order to sign up for an account on our app / website. Our apps or website may sometimes require you to give us your contact information (like your name, address, telephone number and email address), and demographic information (like your Zip Code/ Pin Code). Additional information such as Your progress in completing tasks set by the Product, audio data disclosed by the User when interacting with the Application, etc is collected and stored by Us, solely for the improvement and development of the Product. To avail of any services we offer or to buy products on the apps or the website we will need to collect certain financial information, such as your credit card number, credit card expiration date, and billing address ("Financial Information"). Financial Information that is collected is used to check your qualifications for registration, to bill you for products and services, and for other purposes. We do not share Financial Information with outside parties except to the extent necessary to provide you with the service.
COOKIES
We use data collection devices such as "cookies" on certain pages of our websites. "Cookies" are small pieces of information stored by a web server on a web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information which is specific to a given user and hence, will eventually help us in providing you customized services. If you reject cookies, you may still browse our website, but your ability to make use of some of the areas of our site will be limited.
EXTERNAL LINKS ON WEBSITE
Our apps and website may include hyperlinks to other web sites or content or resources. We may have no control over any apps or websites or resources, which are provided by companies or persons other than us.
You acknowledge and agree that helloenglish.com as well as any other app, website and/ or domain owned, operated and controlled by Intap Labs Private Limited is not responsible for the availability of any such external sites or resources, and does not endorse any advertising, products or other materials on or available from such websites or resources.
You acknowledge and agree that helloenglish.com as well as any other app, website and/ or domain owned, operated and controlled by Intap Labs Private Limited is not liable for any loss or damage which may be incurred by you as a result of the availability of those external sites or resources, or as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, products or other materials on, or available from, such apps, websites or resources.
OUR USE OF YOUR INFORMATION
We may use the contact information provided by you to communicate with you, viz informing you about your account and security updates. We may also use your information to send you password reminder and registration confirmation, Special offers, Newsletters etc.
We use your IP address to help diagnose problems with our server, and to administer our apps and website. Your IP address is also used to help identify you and to gather broad demographic information. Finally, we may use your IP address to help protect our partners and ourselves from fraud. helloenglish.com as well as any other website and/ or domain owned, operated and controlled by Intap Labs Private Limited will continue to enhance our security procedures as new technology becomes available.
We use the information we gather on the apps and website for the following purposes:
- To provide our services. This includes providing communications, promotions and information on new services, and additional vendor postings which may be of interest to you, and providing information on offers and discounts on Products sold on the apps / website.
- To respond to any queries you may have or to communicate information to you. These include sending you e-mails or other communications regarding updates at the apps / website to contact you about your opinion of current products and services or potential new products and services that may be offered.
- To operate and improve the apps / website in order to foster a positive user experience.
- To comply with the applicable laws; and
- To investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of helloenglish.com’s Terms of Use, or as otherwise required by law.
At the time of registration for an account, you have the option to elect or not elect to receive additional communications, information and promotions, including without limitation, free informational newsletters from us relating to topics that may be of special interest to you, such as career management advice and feedback on current and future products.
Information about all visitors collectively :
We gather information about all of our users collectively, such as what areas users visit most frequently and what services users access the most. Such data is used anonymously and in the aggregate. This information helps us determine what is most beneficial for our users, and how we can continually create a better overall experience for them.
We may also use this information for the purposes of complying with the applicable laws.
CONFIDENTIALITY
We do not collect sensitive personal data or information of users like password of your e mail account; password of your helloenglish.com account, financial information such as Bank Account details or Credit Card or Debit Card or other payment related details; physical and mental or other health conditions or medical records and history; Biometric information such as finger prints, facial patterns and DNA any other sensitive information which is confidential or sensitive by its nature, without your explicit consent or unless necessary by law.
We also shall use payment gateways such as PayTM, Google Wallet, RazorPay etc. and such information collected by PayTM etc. will be bound by the terms of non disclosure and confidentiality inherent to such websites.
We do not disclose information about your individual visits to helloenglish.com to any outside parties without your consent, except when to the extent necessary or appropriate to comply with applicable laws, rules or regulations or in legal proceedings when such information is relevant.
OUR DISCLOSURE OF YOUR INFORMATION
Due to the existing regulatory environment, we cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Policy. By way of example (without limiting and foregoing), we may be forced to disclose information to the government, law enforcement agencies or third parties. Under certain circumstances, third parties may unlawfully intercept or access transmissions or private communications, or members may abuse or misuse your information that they collect from our apps or websites. Therefore, although we use industry standard practices to protect your privacy, we do not promise, and you should not expect, that your personally identifiable information or private communications would always remain private.
As a matter of policy, we do not sell or rent any personally identifiable information about you to any third party. However, the following describes some of the ways that your personally identifiable information may be disclosed.
Advertiser: We gather up data such as personally identifiable information and disclose such information in a non-personally identifiable manner to advertisers and other third parties for other marketing and promotional purposes. However, in these situations, we do not disclose to these entities any information that could be used to identify you personally. Certain information, such as your name, email address, password, credit card number and bank account number are never disclosed to marketing advertisers. We may use third-party advertising companies to serve advertisement on our behalf. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous.
For Payment: We may use and share the User information with reliable and reputed third-party payment gateway to whom we are associated in order to ensure swift and comfortable payment mechanism for the User. The third-party payment gateway and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information and your credit/debit card details will be handled by these providers. Once you leave our apps or website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Law and Order: We cooperate with law enforcement inquiries, as well as other third parties to enforce laws relating to intellectual property rights, frauds etc. We can (and you authorize us to) disclose any information about you to law enforcement and other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us or you to legal liability.
ACCESSING, REVIEWING AND CHANGING YOUR PROFILE
Following registration, you can review and change the information you submitted during registration. If you change any information we may keep track of your old information. You can change your registration information such as: name, address, city, state, zip code, country, phone number, and profile.
To remove your profile so that others cannot view it, please contact our customer support team at contact@culturealley.com . We will retain in our files information you have requested to remove for certain circumstances, such as to resolve disputes, troubleshoot problems and enforce our terms and conditions. Further, such prior information is never completely removed from our databases due to technical and legal constraints, including stored 'back up' systems. Therefore, you should not expect that all of your personally identifiable information will be completely removed from our databases in response to your requests.
CONTROL OF YOUR PASSWORD
When you sign up to become a Member, you will also be asked to choose a password. You are entirely responsible for maintaining the confidentiality of your password. You agree not to use the account, username, email address or password of another Member at any time or to disclose your password to any third party. If you choose to share this information with third parties to provide you additional services, you are responsible for all actions taken with your login information and password and therefore should review each third party's privacy policy.
You are responsible for all actions taken with your login information and password. If you lose control of your password, you may lose substantial control over your personally identifiable information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately change your password. You agree to notify us immediately if you suspect any consistent unauthorized use of your account or access to your password even after changing it.
OTHER INFORMATION COLLECTORS
Except as otherwise expressly included in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. To the extent that you disclose your information to other parties, whether they are on our websites or on other sites throughout the Internet, different rules may apply to their use or disclosure of the information you disclose to them. To the extent that we use third party advertisers, they adhere to their own privacy policies. Since we do not control the privacy policies of the third parties, you are subject to ask questions before you disclose your personal information to others.
SECURITY
We treat data as an asset that must be protected against loss and unauthorized access. We employ many different security techniques to protect such data from unauthorized access by members inside and outside the company. However, "perfect security" does not exist on the Internet. You therefore agree that any security breaches beyond the control of our standard security procedures are at your sole risk and discretion.
DISCLAIMER
Helloenglish.com and our apps cannot ensure that all of your private communications and other personal information (including sensitive information like credit card information and bank account number) will never be disclosed in ways not otherwise described in this Privacy Policy. Therefore, although we are committed to protecting your privacy, we do not promise, and you should not expect, that your personal information or private communications will always remain private. As a user of the apps or website, you understand and agree that you assume all responsibility and risk for your use of the Apps or website, the internet generally, and the documents you post or access and for your conduct on and off the Site.
NOTIFICATION OF MODIFICATIONS AND CHANGES TO THE T&C AND PRIVACY POLICY
We reserve the right to change the Terms and Privacy Policy from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. We will announce that these changes have been made on our home page and on other key pages on the website.
You are therefore advised to re-read the Terms and Privacy Policy on a regular basis. Should it be that you do not accept any of the modifications or amendments to the Terms and Privacy Policy, you may terminate your use of this website immediately.
